Neck Massager Care Health Care

At Nuruvu, we are committed to delivering high-quality pet products to our customers as quickly and efficiently as possible. This Shipping Policy outlines our shipping processes, timeframes, and costs. By placing an order with us, you agree to the terms outlined below.

1. Processing Time

• Orders are processed within 1-3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• In rare cases, processing delays may occur due to high order volumes or unforeseen circumstances.

2. Shipping Time & Delivery Estimates

Shipping times vary depending on your location and the selected shipping method:

• Standard Shipping: Estimated delivery time is 7-15 business days.
• Expedited Shipping: Estimated delivery time is 5-10 business days.
• International Shipping: Estimated delivery time is 10-20 business days, depending on customs clearance and local postal services.

Please note that these timeframes are estimates and may be affected by factors such as carrier delays, customs processing, or extreme weather conditions.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery destination and shipping method selected.
• Free shipping may be available for certain orders based on promotions or minimum purchase requirements.

4. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
• Tracking updates may take 24-48 hours to appear after the package has been shipped.

5. International Shipping

• We offer international shipping to many countries. However, some restrictions may apply depending on local regulations.
• Customers are responsible for any customs duties, taxes, or import fees that may be charged upon delivery. We recommend checking with your local customs office for specific information.

6. Lost or Delayed Shipments

• If your package is delayed beyond the estimated delivery time, please allow a few extra days as shipping carriers may experience unexpected delays.
• If your order has been lost in transit, please contact us at storemanagement@nuruvu.com for assistance.

7. Incorrect Shipping Information

• Please ensure that your shipping details are accurate before placing your order.
• We are not responsible for lost or undelivered orders due to incorrect addresses provided by the customer.

8. Damaged or Missing Items

• If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the damaged items and packaging.
• We will work with you to replace or refund the affected items.

9. Order Cancellations & Changes

• Orders can only be modified or canceled before they are shipped. Once an order has been processed, we cannot make changes.

10. Contact Us

For any shipping-related inquiries, feel free to reach out to us at:

Email: storemanagement@nuruvu.com

At Nuruvu, we want you and your pets to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.
• The product must be unused, in its original packaging, and in resellable condition.
• Certain items, such as personalized products, perishable goods, or clearance items, are non-returnable unless defective or damaged.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us – Email us at storemanagement@nuruvu.com with your order number and the reason for the return.
2. Receive Instructions – We will provide you with the return address and further instructions.
3. Ship the Item – Pack the item securely and send it back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your return, we will inspect the item and process your refund within [Insert Number] business days. Refunds will be issued to the original payment method.

• If the product is damaged or defective, we will issue a full refund or replacement at no extra cost.
• If the return is due to change of mind, the original shipping fee (if applicable) will not be refunded.

4. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to availability, and return shipping fees may apply.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will send a replacement or issue a full refund at no extra cost to you.

6. Late or Missing Refunds

If you haven't received your refund yet:

• Check your bank account or credit card statement.
• Contact your bank or payment provider, as processing times may vary.
• If you still have issues, please email us at storemanagement@nuruvu.com, and we will assist you.

7. Contact Us

For any questions about returns or refunds, reach out to us at:

Email: storemanagement@nuruvu.com